Senior Tour Consultant - Reservations

Remuneration:Market related 
Location:Cape Town
Type:Permanent
Reference:#LK
Company:AKA Recruitment International


Our client, a tour company wishes to employ a senior tour consultant (reservations), to join their dynamic team. The right candidate will be responsible for successfully quoting profitable tour products for existing, as well as new clients. If you seek a position that encompasses a vast range of duties where you will be consistently challenged and rewarded with a market-related salary package, then this position is ideal for you.

Key responsibilities:

Sales
  • Secure business and effectively cost products
  • Understand the market and margin control
  • Build up and maintain agent/supplier relationships
  • Source new products
  • Develop own sales strategy to secure more business through existing and new agents
  • Work closely with the team to achieve goals
Operations
  • Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
  • Capture and confirm bookings in our in-house booking system
  • Negotiate with suppliers for better rates, cancellation policies and FOC’s
  • Find new suppliers that offer a good service and better rates
  • Follow up on quotes that have been sent out
  • Successfully run groups/tour series / FIT booking
  • Compile welcome packs itineraries
  • Create co-pilots according to the itinerary
  • Handling the 24hour emergency phone
  • Prepare guide documentation and brief guide before travel date
  • Work closely with tour guides whilst on tour
Financial
  • Instruct debtors to raise invoice
  • Reconcile supplier invoices for processing
  • Assist debtors clerk with invoicing/collection queries
  • Reconcile tour guide expense sheets on completion of tours/check guide salary invoices
Additional responsibilities:
  • Participate in supplier training and workshops
  • Reduce the transaction turnaround time
  • Demonstrate good communication skills and customer care
  • Stay current on events and changes of suppliers/product
  • Travel on 'educationals' and familiarisations trips
Qualification and experience
  • Matric
  • Tertiary qualification in tourism
  • Minimum three to four years’ experience in a similar role
Key competencies:
  • Excellent verbal and written language skills in English
  • Computer literate and MS Office knowledge
  • Establish and maintain a good relationship with customers and suppliers
  • Constantly promote a positive image of the company internally and externally through quality service
  • Stay current on events and changes
If you interested in this position and meet the requirements, then send your CV to .

Posted on 16 Apr 10:56

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Lisa

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