Our client, a leading, global contact centre with offices situated in Cape Town, currently has open vacancies for applicants with fluent Italian communication skills. The successful applicants will fulfil the positions as Italian customer service associates to join the client retail customer service department.
Fluency in Italian, written and verbal and English as a second language
Matric or equivalent to an NQF four qualification
One+ year of relevant customer service experience
Internet navigation and troubleshooting Skills
Proficiency in Microsoft Outlook and MS Office applications
Excellent Italian communication skills (spoken and written)
Flexibility in work schedule - (shifts could at times possibly start and end outside of normal business hours)
Moderate customer's reviews and respond to their queries via email in both Italian and English.
Meets or exceeds quality and productivity goals assigned by management
Demonstrates clear and polite written and oral communication
Maintains a positive and professional demeanor and portrays the company in a positive light
Demonstrates appropriate sense of urgency for reviews and email response times and service levels
Follows company policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures.
Uses customer service tools in order to provide an accurate response and an exceptional customer experience
Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
Proactively communicates system and process issues, and customer feedback trends to management
Exceeds customer expectations by going above and beyond.
All other duties as assigned.
Training will be provided
Lucrative shift allowance
Free transportation is provided by the company should you work between 7pm - 6am
Payout of a quarterly performance bonus
Company contribution to your Medical Aid
Company contribution to your Provident Fund
This client even sponsors your work permit
To apply for the position please forward your CV to - we are looking forward to hearing from you!