An innovator provider of cutting-edge products seeks the expertise of a highly talented IT Manager to join its team. With the rapidly-growing business, the IT Manager will be expected to lead & manager the department while providing strategic IT direction which includes the control and evaluation of the entire IT and electronic data operation. The ideal candidate must possess a BSc Degree in Computer Science or relevant IT tertiary qualification, 5 years' experience in a similar role and be skilled in Data Center Management, Data Governance & working knowledge of large ERP systems, ideally SAGE X3 and RMS. Duties:
Provide overall leadership and direction to the IT departments staff and to ensure that the company IT goals and objectives are consistently achieved within agreed timelines, and in a cost-effective manner.
Ensure the implementation, or enhancement of suitable IT best practice metrics and manage the company against the metrics, and where metrics below standard set mechanisms in place to address timeously. These metrics should include amongst others, SAGE X3 performance, X3 speed, Internet connectivity, POS transaction timing, IT costs, ROI, IT support tickets, and SAGE support tickets.
Manage the IT team, effectively manage all IT consultants and ensure that all IT SLA's are consistently managed and adhered to. The SLA's are considered to be key documents to the business and the IT manager is responsible for all elements of these SLA; including by not limited to negotiating the agreements, setting out the metrics, measuring performance and taking all necessary remedial action.
Managing all IT vendor relationships and ensuring a pro-active, and focused stance is followed and adhered to.
Develop network maintenance and growth plans.
Oversee, and manage the IT department checklist, and refine as required.
Proactively manage the IT Steering Committee.
Proactively manage the X3/RMS Test environment.
Oversee, manage and maintain all company IT platforms including but not limited to SAGE X3, RMS, SAGE People, AWS, Digital, CRM, Microsoft server, and Biometrics.
Develop and maintain security standards, procedures and guidelines for all IT platforms.
Research, understand, and communicate IT technological solutions across all areas of the business. Stay abreast of IT best practice and share this knowledge with the business. Consistently seek the right IT solutions for the business.
Create annual and project budgets and ensure IT operate within agreed budget levels.
Develop innovative networking troubleshooting methods that reduce downtime and lower repair costs.
Ensure security of data, network access and back-up systems.
Consistently audit the company IT systems and assess outcomes and address shortcoming. Identify problematic areas and implement strategic solutions.
Ensure that the executive managers are kept up to date on the latest IT technologies that may assist the company to succeed.
Develop and adequately maintain, and administer the IT disaster plan that will ensure the company is functional in the event of a crisis. Effectively manage IT risk.
Oversee all IT projects, from conception to completion ensuring projects delivered on time, and within budget.
Develop, maintain and ensure consistently actioned, all necessary IT Standard Operating Procedures (SOP) and IT guidelines.
Ensure best practice standards are maintained across the company IT environment, always.
Work closely with the Retail, Trade, Finance, Supply Chain, HR, Brand and Product departments and ensure all IT related issues are timeously addressed and that a high-level of customer service is consistently maintained. Ensure that all IT issue tickets are addressed in an effective and well considered manner.
Flag and address potential issues.
A BSc. in Computer Science or relevant IT tertiary qualification.
At least five years' relevant experience, with proven working experience as an IT manager.
Expertise in Data Center Management and Data Governance.
Excellent working knowledge of large ERP systems, ideally SAGE X3 and RMS.
A proficiency with standard industry productivity tools such as Microsoft Word, Excel, and PowerPoint.
Posted on 06 Dec 15:26
Apply by email Therese Otten
Or apply with your Biz CV
Create your CV once, and thereafter you can apply to this ad and future job ads easily.