IT Operations Engineer

Remuneration:Market related 
Company:AKA Recruitment International

Our client, an international company specialised in providing customer relationship management excellence within a face-to-face environment, wishes to employ an IT operations engineer for the IT infrastructure. The company is part of a worldwide leading group providing exceptional customer experience, with a presence in more than 104 countries with more than 430 centres in the world. They offer their clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks.

  • Installing IT infrastructure
  • Troubleshooting, upgrading and improving existing infrastructures
  • Testing of new technology
  • Sourcing of hardware equipment and organizing the purchase list
  • Comparing and optimizing local service providers
  • Supervising contractors’ work
  • Hardening of servers, continuous and secure updates
  • Organizing backups and ensuring it’s been updated daily
  • Monitoring of production’s servers
  • Documenting of tasks and processes
  • Audit existing infrastructure security and fill checklists
  • Handling of helpdesk service requests
  • Receive technical support calls
  • Write test plan, test case, test report, user manual
  • Bug tracking
  • Write regular reports
Qualification and experience:
  • Bachelor’s degree in IT or similar field
  • Minimum two years’ experience
  • Experience with Cisco routers and switches
  • Experience in Vmware or any virtualization environment
  • Experience with Windows 7- Windows 2k8 Server
  • Experience in MS Active Directory and ISO 27001 certification (advantage)
  • Knowledge of load and security testing is a plus
  • Experience software, required:o Jirao Linux: CenTOS, Ubuntu
Key competencies: 
  • Excellent command in English (verbal and written)
  • Knowledge of load and security testing (advantage)
  • Strong self-organisation skills
  • Effective communication skills
  • Effective analytical and problem-solving skills
  • Willing to travel and possession of a valid passport
If you meet the above requirements and would like to find out more about this exciting opportunity, please send your CV to

Posted on 13 Mar 12:19

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