German Speaking Retail Customer Service Associate

Remuneration:Market related 
Location:Cape Town
Company:AKA Recruitment International

Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German-speaking retail customer service associate. The retail customer service associate provides outstanding customer support to customers via phone and email. The successful candidate will be articulate, detail-orientated, a flexible problem-solver with a passion for customer service.

Key performance areas:
  • Attend to all customer queries relating to online orders or the ordering process via email and phone
  • Provide account support to customers
  • Act as an advocate for our customer, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to customers
  • Ensure internal reference pages are updated
  • Actively seek solutions to customer needs and identify trends to appropriate personnel including possible solutions or suggestions
Qualifications and experiences:
  • Matric or equivalent qualification (grade 12/standard 10)
  • One+ year of customer service experience
Competencies required:
  • Excellent verbal and written skills in German or a good command of spoken German, basic written skills
  • Fluent in English
  • Solid typing, phone and computer/internet navigation skills
  • Ability to thrive in a fast-paced work environment while maintaining high-quality outputs
  • Ability to work as an effective team member
  • Effective communication skills and written skills
  • Positive attitude and a passion for providing excellent customer service
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (shifts will possibly start and end outside of business hours)
  • Shifts: between 6 am and 12 pm, Monday – Sunday: eight hours +one hour break, five days (or four days, 10 hours +one hour break possible), Training: five weeks
  • Company offers a competitive salary, medical aid contribution, career growth opportunities
  • Free transportation is offered to all staff working between 7pm and 7am
  • R93.50/hr; basic salary/month = R16,206.35
If you meet the above requirements and would like to find out more about this exciting opportunity, please send your CV in English to

#German speaking #Retail #Customer Service #Associate #Cape Town

Posted on 16 Apr 11:31

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