German Speaking Communities Customer Service Associate

Remuneration:Market related 
Location:Cape Town
Type:Permanent
Reference:#LK
Company:AKA Recruitment International


Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German-speaking communities customer service associate. The right candidate will assist with customer’s queries while maintaining a positive and professional demeanour in order to ensure customer satisfaction.

Key performance areas:
  • Moderate reviews and respond to their queries via email
  • Meets assigned KPI’s by management and follows company policies in order to process customer requests appropriately
  • Demonstrates appropriate sense of urgency for reviews and email response times and service levels
  • Demonstrates knowledge and use of departmental resources, policies and procedures
  • Uses customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalates customer issues appropriately and correctly
Qualifications and experience:
  • Matric and tertiary education
  • One+ year of relevant phone or email customer service experience in a fast-paced work environment while consistently meeting standards for productivity and quality
Competencies required:
  • Exceptional verbal and written communication skills in English and German
  • Computer literate with MS Office and HTML experience
  • Must be able to understand problems that vendors are facing, categorise, document, and decide on course of action on when and to whom to escalate
  • Able to interact with external parties like customers and suppliers comfortably
  • Should be able to understand a complex problem and respond to publishers
  • Detail-oriented and process-focused individual
  • Demonstrated ability to work as an effective team member
Why should I apply:
  • Market-related salary package
  • Great location close to shopping centres and upscale restaurants
  • Work on interesting and diverse projects
If you are interested in this position and meet the requirements, please send your CV to  


#German speaking #Customer Service #Associate #Cape Town

Posted on 16 Apr 11:25

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Lisa

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