Our client, a well-known company in the outsource industry has current vacancies for Italian speaking customer services and sales representatives within their contact centre. The right candidate is working in a vibrant office environment with growth opportunities, will service passengers abroad and will be responsible for their airline reservations and associated duties. If you want to be part of the customer’s journeys to their dream destinations than this is the right position for you!
Key Performance Areas:
Servicing passengers abroad and being responsible for their airline reservations and associated duties
Responding to incoming inquiries and questions of customers regarding their flights etc.
Handling complaints via the integrated telephone or computer system
Communicating information effectively in a friendly and supportive manner
Providing relevant information as an independent team member
Identify customers’ needs and offer personalised service
Maintain a high standard of knowledge on all products
Qualifications and experiences:
Previous customer service and sales experience required
Native level fluency in Italian
Excellent language skills in English
Computer literate (MS Word, Excel, Outlook)
Problem-solving ability and attention to detail
Open to Shift Work; hours dependant on department
Ability to work independently, yet also be a team player
Stress tolerance – calm and methodical
Understands and values the commercial impact of decisions
Clear credit and criminal record
Valid driver’s license and own transport required
The company offers a competitive remuneration package and assistance with work permits for foreigners.
If you meet the above requirements and if you are interested in the position, please send your CV to
Posted on 13 Mar 12:02
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