Our client, an established financial institution seeks to recruit a dynamic and experienced Japanese call centre operator to join their expanding team. The right candidate will be responsible to answer fraud and ethics related calls in Japanese and English. The successful candidate will be required to work shifts and be appointed as an independent contractor.
Answer incoming calls timeously and ensure that the caller is assisted in a polite and professional manner
Ensure that the information conveyed by the caller is accurately captured, comprehended and documented
Ensure that anonymity and confidentiality is provided – where required
Prepare a professional and detailed report containing information obtained above
Assess urgency and sensitivity of the information and classify the report accordingly
Handle various administrative tasks (including translating reports into English) – where required
Qualification and experience
Previous call centre/customer service experience would be an added advantage
Knowledge of fraud, corruption and general corporate governance ethics principles will be an advantage
Excellent verbal and written communication skills in Japanese and English in order to write business reports and translate
Computer literacy is essential
Attention to detail and accuracy
Good data entry and typing skills
Willingness to work shifts – weekdays/weekends and over public holidays
Basic knowledge of any of the other official South African languages will be an added advantage
Punctuality, resilience, ethics and trustworthiness are traits that are critical to this position - as well as the ability to work well in a team environment
If you believe you have what it takes to succeed and meet the requirements for the position, then send your CV to .
Posted on 13 Mar 11:24
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