Website Design/Setup Support

Remuneration:R11000 - R13000 per month Basic salary 
Location:Cape Town, Observatory
Type: Permanent
Company:Recruit Digital

This is an exciting opportunity to join a dynamic, fast-growth UK tech firm. They are a leading provider of website and online marketing services to small businesses in the UK.

They are searching for outstanding candidates to join their growing website design and support team in a trendy, up and coming area of Cape Town, South Africa.

The primary objective of this role is to assist small business customers in creating their websites on their platform using a proven process - brief, design, build, consultation and some basic online marketing support.

Job responsibilities
  • Conduct a design brief and create website on their platform.
  • Use creative freedom and design expertise to wow customers on every level.
  • Train customer on how to populate CSV file in their format.
  • Incorporate customer feedback and deliver finished product.
  • Coordinate multiple website builds at the same time.
  • Provide visual improvements, copywriting, image selection, layout as well as online shop, payment gateway and shipping advice and provide customers with tips and training.
  • Assist customers with basic online marketing and SEO techniques.
  • Provide tutorials, FAQs, email assistance and follow up.
  • Maintain work activity logs and keep CRM system up-to-date.
  • Build relationships with customers over the phone at a level that would make them recommend our service.
Desired skills and experience
  • Tertiary qualification.
  • Background in e-commerce.
  • Basic knowledge of the ECWID platform would be beneficial.
  • Customer service experience.
  • Exceptional communication skills and command of English language.
  • Great attitude - energetic, enthusiastic and quick learner.
  • Well organized, efficient and meticulous about quality of work.
  • Quick to learn new software, tools and processes.
  • Ability to interpret briefs with a good eye for design.
  • Basic graphics/creative skills and design background a plus.
  • Basic knowledge of SEO principles.

Posted on 13 Sep 11:44

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Daniela Tarantello

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