This is an exciting opportunity to join a dynamic, fast-growth UK tech firm. They are a leading provider of website and online marketing services to small businesses in the UK.
They are searching for outstanding candidates to join their growing website design and support team in a trendy, up and coming area of Cape Town, South Africa.
The primary objective of this role is to assist small business customers in creating their websites on their platform using a proven process - brief, design, build, consultation and some basic online marketing support.
Conduct a design brief and create website on their platform.
Use creative freedom and design expertise to wow customers on every level.
Train customer on how to populate CSV file in their format.
Incorporate customer feedback and deliver finished product.
Coordinate multiple website builds at the same time.
Provide visual improvements, copywriting, image selection, layout as well as online shop, payment gateway and shipping advice and provide customers with tips and training.
Assist customers with basic online marketing and SEO techniques.
Provide tutorials, FAQs, email assistance and follow up.
Maintain work activity logs and keep CRM system up-to-date.
Build relationships with customers over the phone at a level that would make them recommend our service.
Desired skills and experience
Background in e-commerce.
Basic knowledge of the ECWID platform would be beneficial.
Customer service experience.
Exceptional communication skills and command of English language.
Great attitude - energetic, enthusiastic and quick learner.
Well organized, efficient and meticulous about quality of work.
Quick to learn new software, tools and processes.
Ability to interpret briefs with a good eye for design.
Basic graphics/creative skills and design background a plus.
Basic knowledge of SEO principles.
Posted on 13 Sep 11:44
Apply by email Daniela Tarantello
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