Midweight Print Production Manager

Remuneration:negotiable Basic salary 
Location:Johannesburg, North
Job level:Mid

Job description

Our client a thriving and busy creative agency seeks a print production manager that will look after the full production function in this busy agency. Previous print experience essential. This role is based in Johannesburg and is open to candidates who reside in this area. 

Primary objectives:
  • Generally responsible for the achievement of the submitting of a job successfully into production and meeting the goals as set by the company
  • To provide the critical link between the client services and inputting the job into the production department
  • Responsible for ensuring that all communication relating to jobs in progress is channelled clearly and timeously
  • The achievement of a professional image in representing the company is of utmost importance at all times
  • To ensure that an accurate and concise brief is received from the client services department
  • To ensure that the supplied material conforms to the specs quoted and is to highlight and voice any concerns regarding problematic areas
  • All non-conformances to be actions as per the prescribed method in place
  • To ensure accurate and concise origination dates and that they are obtained from the client services team
  • To obtain approved production schedules from planning and communicate these to the rest of the departments
  • To ensure that all requirements are met when processing for a work ticket
  • Ensuring that all internal documents are filled in accurately
  • To ensure the work leaving is of the highest standards and that all time frames and deadlines are strictly adhered to and met
  • To notify sales/clients if desired delivery dates differ from expected delivery dates
  • To open provision work tickets in order commence with pre-flights
  • To check all completed work tickets and ensure that the job instructions comply with the clients requirements
  • To focus on origination delivery dates and ensure clients meet their end of the schedule
  • To ensure that all incoming electronic files are checked
  • To communicated with client and sales execs if the material does not conform to standard or the companies requirements
  • Submit discs to DTP/creative department
  • Check proofs prior to final dispatching to clients
  • To ensure that all repro costs, etc. are channelled correctly and communicated to the relevant parties
  • To ensure all proofs, di-lines, etc. and any other relevant samples are submitted timeously and correctly into production
  • Ensure all work tickets is updated when necessary
  • Have daily status meeting with production
  • Ensure customer satisfaction at all times
  • Notify production of any specific client requirements such as colour passes, etc.
  • To ensure that DTP and production are aware of the need for key lines, etc. for outwork
  • Ensure delivery instruction are received timeously and handed over to production/operations
  • Discuss with production any complex distributions prior to final dispatching
  • Ensure that all relevant info is captured on the system
  • Provide support for client services whenever a customer requires information or help
  • Keeps sales informed of all happenings between company and customers
  • Negotiate extensions of delivery dates
  • Daily status reports
  • Strong interpersonal skills
  • Answer all client queries pertaining to the status of their job or any other related issues
  • Accompany client at all times on any production facility visits
  • Recommend improvements in company policy and procedure to ensure the customer is satisfied at all times
  • Return artwork/disks/samples, etc. to customer after a job
  • Able to work in a pressurised environment
  • Ensuring the department of traffic runs smoothly
  • Visit major accounts once a year to develop strong relationships with these clients
  • Self-motivated
  • Polite and courteous
  • Strong attention to detail
  • Excellent telephone manner
  • Good organisations skills
  • Computer literacy
  • Problem-solving skills
  • Opening job bags and loading onto the system 
  • Coordinating the necessary designers, studio, creative/art directors 
  • Full production and traffic function
  • Organising necessary freelancers if required 
  • Coordinate weekly status meetings 
  • Keep a close eye on timing and deadlines to ensure the job is on track 
  • Chasing cost estimates, samples and pulls of jobs 
  • Organising the necessary photographers and photo shoots


  • Must at all times to assure the highest level of professionalism and personal performance possible

Posted on 11 Aug 13:40

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Yolanda Gibbon

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