Italian Speaking Customer Service Host

Remuneration:Market related 
Location:Cape Town, Century City
Education level:Matric
Job level:Student
Company:ABC Worldwide (Pty) Ltd

Are you a fluent Italian speaker who is looking to work for a groundbreaking online marketing company who runs campaigns for various industries including online gambling in Century City, Cape Town?

Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world class training.

Things that you’ll need to thrive here:

&• Fluent in written and spoken Italian and English
&• Ability to work shifts in a highly pressurised environment
&• Matric and tertiary education
&• Great relationship building and communication skills via text or voice chat
&• Well-developed time management ability

Duties will include, but not limited to:

&• Responding to customer queries by telephone, email, and online chats in Italian language
&• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
&• Processing pertinent information into relevant databases
&• Customer relationship building and management
&• Problem-solving tasks during shift
&• Handling and taking full responsibility for customer related queries
&• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
&• Performing extra tasks given by managers/shift supervisors as required

Posted on 13 Jun 09:54

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