Hindi Speaking Customer Service Host

Remuneration:Market related 
Benefits:Medical Aid Contribution, Shift Allowance, Performance Bonuses
Location:Cape Town, Century City
Education level:Matric
Job level:Student
Company:ABC Worldwide (Pty) Ltd

Are you a fluent in spoken and written Hindi who is looking to work for a groundbreaking online marketing company that runs campaigns for various industries including online gambling in Century City, Cape Town?

Take full advantage of this great chance to join a business where you will be greatly appreciated through a supremely competitive salary package, consistent career development and world-class training.

Note: Must be in possession of a South African ID/permanent residence permit or have an EU passport.

Key responsibilities

&• Responding to customer queries by telephone, email, and online chats in Hindi language
&• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
&• Processing pertinent information into relevant databases
&• Customer relationship building and management
&• Problem-solving tasks during shift
&• Handling and taking full responsibility for customer related queries
&• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchases, etc.
&• Performing extra tasks given by managers/shift supervisors as required

Qualifications and experience

&• Matric
&• Minimum of two years' customer service experience

Key competencies

&• Hindi as home/first language essential (fluent written and herbal a must!)
&• Fluent in English; able to communicate effectively (read, write, and speak fluently)
&• Computer literate and have accurate typing skills
&• Be available for 24/7 shift rotations
&• Self-starter, self-motivated, and goal orientated
&• Able to work independently yet be a team player
&• Analytical thinker with problem-solving ability
&• Be deadline-driven and goal orientated
&• Excellent time management skills
&• Handle confidential and personal matters

Posted on 13 Jun 07:24

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