Call For Proposals - Salesforce Consultant

Remuneration:negotiable Basic salary 
Job level:Mid/Senior
Type: 3 years
Company:Doctors Without Borders (MSF) SA

About MSF

Doctors Without Borders/ Médecins Sans Frontières (MSF) is an international, independent,
medical humanitarian organisation that delivers emergency aid to people affected by armed
conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to
people based on need, irrespective of race, religion, gender or political affiliation.
In 2016, MSF provided humanitarian assistance in 70 countries. Some 57 per cent of
programmes were in Africa, while 6 per cent were in Asia, 24 per cent in the Middle East, 5
per cent in the Americas, and 5 per cent in Europe.
MSF South Africa offices are located in Johannesburg. MSF South Africa was established in
2006. The office now conducts communication and fundraising activities, and supports MSF
programmes worldwide by providing medical expertise and recruiting fieldworkers.


The Fundraising department of Doctors Without Borders/ Medecins Sans Frontières (MSF) South Africa, wishes to replace the department’s software systems (CiviCRM) currently used to manage its private donor relationships and donation processing (CRM). MSF has selected
Sales Force as the new software solution to support its current fundraising processes MSF South Africa is seeking a supplier to become a MSF partner for consultancy, process mapping, implementation, data modelling, data migration, training, development, upgrading, maintenance and technical support services.

The new CRM environment should provide the stability and functionality needed to:
i. Enable MSF Fundraising to communicate with donors in a new approach: providing the right messages, through the right media, at the right time.
ii. Manage both economic and non economic data with all the corresponding processes.
iii. Manage information optimally.

The CRM new system and its back end database will support increasingly complex and valuable donor relationships using multiple channels (emailing, social media, SMS, combined with more traditional channels like phone calls, face to face). 

Successful proposals should cater for MSF South Africa`s specific requirements as well as compelling , additional requirements that prospective consultants may consider necessary given previous experience implementing such systems particularly for NGOs.

To submit a proposal:
To view the full details of the call for proposals, please download the PDF at the below link:

?Submissions close on 22 December 2017.

Posted on 06 Dec 14:07

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